Mail Boxes Etc. Croatia considers the protection of individuals’ personal data to be a fundamental right and wants you, as our client, to feel secure while ensuring your experience with MBE is of the highest standard. Therefore, it is extremely important to us that clients’ personal data is properly protected, and we place great emphasis on this.
When processing personal data, MBE ensures that it is handled in accordance with applicable laws and with full respect for clients’ rights. Personal data will be processed transparently and only for clear purposes that are in the clients’ interest. MBE will also use available technological measures to protect clients’ personal data. The term “data processing” includes the collection, recording, organization, access, and transfer of personal data within MBE, or to third parties with whom MBE has a business relationship, both during and after the business relationship, for the duration that Mail Boxes Etc. Croatia is required to retain certain documentation.
In order for Mail Boxes Etc. to establish a business relationship with you and provide quality service, it is necessary for you to share your personal data with us (e.g., name, address, personal identification number, phone number, etc.). When collecting personal data, MBE follows the principle of collecting only the minimum data necessary for each specific purpose.
MBE collects and processes personal data for the purpose of contracting services, establishing a business relationship, and fulfilling agreed obligations. The amount of data we need to collect depends on the requested service or product. In addition to the data required to provide the service, we are also legally obliged to collect certain information, without which we would not be able to provide our services.
All information MBE has obtained about you while providing services, including your personal data, is legally protected as confidential. MBE will not process your data unless it is necessary to deliver the service you requested, required by law, supported by a legitimate interest, or if you have given explicit consent for the processing of your personal data.
In some cases, to provide you with the best and most comprehensive service, MBE collaborates with partners. In this context, MBE may have several roles that are important to understand in order to see how your data is processed in these collaborations:
Data controller – when MBE independently determines the purpose of data processing, such as situations involving its own products and services.
Joint controller – when MBE, together with other legal entities, determines the purpose of data processing, for example, in consolidating shipments, selecting a courier, and handing over parcels.
Personal data may be processed for contracting products or services, fulfilling legal obligations, and for legitimate interests. A legitimate interest is considered to be the processing of data to improve MBE’s business processes, services, and products, as well as to develop the business relationship with the client.
If data processing is not based on legal, contractual, or legitimate grounds, MBE will request consent to use personal data. Consent is voluntary and can be withdrawn at any time.
The protection of personal data includes important client rights, which are:
Request confirmation of whether your personal data is being processed, and gain access to your personal data, the purpose of its processing, the categories of data, and any potential recipients processing your data.
Request correction of inaccurate personal data if MBE does not have up-to-date information.
Request deletion of data that is not necessary for the purpose for which it was collected.
Object to the processing or transfer of your data to third parties.
Withdraw consent on which the processing of your personal data is based.
Request the transfer of your data to another data controller.
For other rights and information regarding personal data protection, contact us at gdpr@mbe.hr.
MBE retains personal data in accordance with legal regulations and sometimes longer if there is a legitimate interest, such as resolving potential complaints or disputes. Specific internal policies define retention periods for documentation used in MBE’s operations. For example, data collected for legal obligations related to anti-money laundering and counter-terrorism financing measures is retained for 10 years from the end of the business relationship or from the date the transaction was carried out.
Mail Boxes Etc./MBE centers operate through independent franchisees under the MBE brand. Through its franchise network, Mail Boxes Etc. provides support services for businesses and individuals. Logistics and shipping services are MBE’s core offerings—facilitated through agreements MBE makes for the benefit of its franchisees with major domestic and international express couriers—along with other graphic and printing services, provided either directly or through agreements with large printing centers. Promotion of services to business and private customers is carried out as part of the business activities of each MBE franchise partner, both inside and outside MBE centers ("farming"). Each franchise partner is contractually obligated to perform such activities. Mail Boxes Etc. and MBE are registered trademarks used with permission from Fortidia – a registered trademark of MBE Worldwide S.p.A – (All rights reserved). Services offered by individual MBE centers may vary by location. The materials available on this website, the information contained herein, and any other relevant data may not be copied, distributed, modified, republished, reproduced, downloaded, or forwarded to third parties in any way without the express prior written consent of Sistema Italia 93 S.r.l. We accept no responsibility for unauthorized use of the materials, information, and/or data available on this website.
MBE Adriatic d.o.o. • Puževa ulica 11, Zagreb • OIB:64386903048 • MB:0479781
