Quality service is the best service!

The eCommerce Croatia Association conducted a study on logistics services in the Croatian market.

Marcel Majsan, President of the eCommerce Association, commented on the recent research on logistics:

“We conducted the same study three years ago, and the ranking of the biggest players hasn’t changed, but we did notice an increase in popularity for MBE, which now holds a strong 4th place.”

In less than five years of operating in the Croatian market, Mailboxes Etc. has become one of the most common options chosen by e-retailers to solve their overall logistics challenges.

It’s worth noting that MBE as a delivery option wasn’t even listed among the possible answers—respondents had to type in MBE or Mail Boxes under “other”—and yet, we were still ranked in a high 4th place.

As we write this blog post, we believe that next year MBE will also be offered as one of the options in this relevant study.

Thanks to the range and quality of its services, more and more local retailers are using MBE’s wide array of solutions. The research shows that end customers place the highest demands on delivery speed and price, with the other two key criteria being service quality and the available packaging and shipping options.

When choosing a delivery service, retailers will first go for those that allow recipients to manage and customize delivery via online and mobile apps, as well as receive notifications about the exact time the package will arrive at their address.

As for product packaging, customer expectations today are higher. Customized packaging can turn a good product into an excellent one and give the brand the boost it deserves. Sturdy, product-specific packaging ensures safe delivery to the customer’s desired address. MBE’s packaging service offers a wide range of boxes, cartons, pallets, and protective materials, all with the goal of reducing the risk of damage during delivery.

The rapid growth of online shopping in recent years has led to an incredible increase in the number of global shipments. When it comes to cross-border trade (import/export), customers no longer care where they order from—they’re looking for the best price and the highest quality service. Cross-border trade opens up multimillion-dollar markets and customers from all over the world. If it proves profitable, MBE is here to provide worldwide delivery. And if you’d like to have a warehouse in another country, you might want to consider using MBE’s fulfillment service. It gives you full control over sales, secure storage, and faster delivery times to end customers.

It’s important to remember that transportation and delivery play a key role in creating a positive and memorable customer experience. When handled well, both existing and new customers will keep coming back. Transparency is a vital link in successful cooperation between retailers, couriers, and customers.

MBE is much more than a courier—discover everything MBE can do for your sales, packaging and delivery, and micro-logistics!